Customer Relationship
❯
Manage claims
❯Knowledge representation - Expert System
Large Companies
Knowledge representation - Expert System
For:
Insurance Claims Processors
Scope:
Automating Insurance Claim processing with an expert AI platform.
Goal:
Automate a Business Process
From Weeks Down to Hours: How insurers innovate with AI to shorten claims processing time and improve customer experience
For:
- Claims Management
- Customer Experience.
Goal:
Improved Customer Experience
Large Companies
Knowledge representation - Expert System
For:
Insurance Claims ProcessorsGoal:
Automate a Business ProcessProblem addressed
Many business processes exist, such as insurance claim processing, where decisions need to be made according to a set of rules and guidelines. Often the business process cannot be fully automated because additional expert knowledge about the domain is required for the assessment to be made.
The expert knowledge required can often be in short supply making it difficult to scale the process with human resources alone.
Scope of use case
Automating Insurance Claim processing with an expert AI platform.
Raw data - Unstructured
AI: Perceive
robotic process automation
Textual Analysis
AI: Understand
Determine the best Option
AI: Act