Marketing
❯
User Behaviour Analysis
❯Audio Signal Processing - Speech Analysis
Logo and trademark detection
Scope:
Identification of logos / trademarks in pictures, optionally performing sentiment
analysis associated with the product
Goal:
Other
Large Companies
Audio Signal Processing - Speech Analysis
For:
Call center managers
Scope:
Using speech analytics to improve customer experience.
Goal:
Improved Customer Experience
Large Companies
Retail - Customer Sentiment Analysis
For:
Retail managers, executives, marketeers and branding specialists.
Scope:
Understanding consumer sentiment towards national grocery chains in South Africa using Natural Language Processing.
Goal:
Improved Customer Experience
Large Companies
Audio Signal Processing - Speech Analysis
For:
Call center managersGoal:
Improved Customer ExperienceProblem addressed
Call centers need to understand their customer satisfaction metrics. Measuring customer satisfaction in a call center typically involves asking customers about their experience directly via predefined surveys. This approach suffers from low sample sizes (only a fraction of customers respond to the survey) and bias (question categories are predefined makeing it difficult to discover new types of problems); therefore, call center managers need effective ways to analysis call transcripts to mitigate this issues and gain moree customer satisfaction insights.
Scope of use case
Using speech analytics to improve customer experience.
Audio
AI: Perceive
Speech Analysis
AI: Understand
Optimize System
AI: Act